If I take your Virtual Assistant Service, Would I be assigned a Dedicated VA?

Yes, we provide dedicated Virtual Assistants for Part time and Full time.

What tasks your Virtual Assistants /Agents are trained and experienced in?

Anything that can be done with the help of a computer and internet, we can do it. Some of the basic tasks are Data Entry, Phone Support, Email Support, Admin Tasks, eCommerce Support, Real estate Support, Customer Support. Clients can interview our agents and select the ones they like and train them on their project.

What is an Outbound Call Center?

People take our Outbound Call Service when they want us to reach out cold/hot leads for telemarketing. For an instance a property management compay wants us to reach their tenants for monthly rent chasing.We can do outbound calls on behalf of your company and reach out to your customers.

What is an Inbound Call Center?

Clients take our Inbound Call Service when they want us to handle their incoming calls on behalf of their company. For an instance an eCommerce company wants us to manage their customer support calls and handle their Inbound queries and resolve their customers' issues according to their policy.

What tasks can your eCommerce Customer Service agents do?

We can manage your oveerall eCommerce Store, we can add new products, place/fulfill orders, manage customer support, handle returns/refunds, make shipping labels, handle invoicing, data entry and all other administrative tasks as needed. Our agents are experienced with all ecommerce platforms such as Shopify, Opencart, Magento etc. You can train our agents and they will work the way you wan

How do you manage quality control of your Virtual Assistants Agency?

We have managers, team leaders in place who ensure quality work. Each computer is installed with various apps (Live screen monitoring, Mouse clicks per min) to monitor productivity. We ensure that nobody sits idle.

How would I manage and contact my Virtual Assistant?

You would be given a direct company email and Voip Phone number for the Virtual Assistant (VA) you select. You can contact them in their shift timings.

What Online Administrative tasks can your Virtual Assistants Handle?

Our Online Admin assistants handle tasks such as appointment scheduling, answering phones, maintaining files, manage data (Excel or Google sheets), transfer phone calls, send emails, act as a receptionalist etc.

Outbound Call Center USA | Outbound Telemarketing Services

Our Certifications

Our Outbound Service Includes

An outbound call center USA helps you to call your customer through a call center USA agent. Outbound call center USA are made to customers to focus on Customer Service, Customer Follow Up, Subscription Renewal, Data Verification, Sales, Lead Generation, Outbound Telemarketing and Fundraising. Outbound call center USA helps you to grow a business where a group of call center agents makes outgoing calls to New or existing customers. MNCs often outsource their outbound call center operations to save on all unnecessary costs and time. With Virtual Support Business you can outsource outbound call center service because we offer good contact rates and convenience services at low cost due to our effective foreign calling technology.Predictable vendors' outbound call center services are sales-oriented; therefore, you can enjoy really high revenue levels through outbound call center outsourcing. Seamless business expansion, product and service sales, new order purposes should give you a special thought. Virtual call centers are all integrated into planning and administering new services for sale. Effective promotion of products and services is essential for maximum profit, social media to make potential customers aware of your offer.

Nowadays it has become much easier to gain benefits through outbound calling, as potential customers are likely to be in attendance at the right time for calls. Call centers in your way can be a perfect start and an excellent option for low-cost sales and customer support which will also provide you with ample time to concentrate on your core activities. With over one million call center agents working in the global contact center industry, the outbound call center agents provide sales for customers in all over the world. VSB has a proven track record of maintaining a high success rate and keeping the customers happy at all times.If you want a unique outbound call center service, share your needs & requirements faithfully to us. We can customize our Overseas Call Center Solution to easily meet your business needs. VSB provides complete contact call center solutions and technology to help companies create better customer service experiences. We believe in transparency in services m and allow our clients to make the right decisions. A professional virtual phone answering service allows your business to be available 24/7 at a fraction of the cost of hiring in-house help. Our virtual personal assistants & virtual call handler will handle your business telephone calls. Our Call Centre Agents are trained, experienced and skilled, they can read write and speak English fluently, so that they will not have any problem with talking to potential clients due to high speech rate,different pronunciation, etc.

In today's economy, we have new efficient ways to be alert in difficult times. The most important concern is price and quality, which is something you do not want to compromise on. This is when the relevance of call center outsourcing goes to success. At VSB, we serve our customers with the best outbound call center services, and our best service results in profits for our global customers. We use the results-proofing process with a guaranteed value of money. And it is not just about money, but also about services. The expansion of our customers' companies is done by our outbound call center services which give guaranteed and best results. Excellent language skills and decency are our specialties, and we are always careful not to include in spamming lists while making outbound calls.

Customized Outbound Call Center USA Services

Appointment Setting Services
Lead Generation
Virtual Assistant
Market Intelligence Services
Monitoring Support
Telesales and Customer Acquisition
Super-Agent
Debt Collection Services
Disaster Recovery
Database selling services
Direct mail follow-up services
Customer Follow-up Services
Customer Satisfaction Surveys
Subscription Renewal Services
Product sales
Order Taking
Sales Support
Order Fulfillment
Conference & Registration
3rd Party Verification
Product Launches

Your benefits in outsourcing outbound Call services

You can save on operating costs by well planning in your budget.
Our executives are always working on 24x7x365 basis in our call center premises.
All calls are monitored and recorded for your references.
Agents make calls based on quality guaranteed by the manager, and you can hear their live ongoing calls and check their quality.
To meet the objectives and satisfy our customers, we conduct rigorous training so your outbound calling executive keeps up with the current market and latest technology.
Our Outsource customer support offer 24/7 phone answering services, contact center, billing queries support, product information services, order entry services, and others.

Services We Offer

Telemarketing Services

Telemarketing can help market your existing products and services to existing and potential customers. Telemarketing outsourcing services are a cost-effective way to sell your own.

Some of our services include-

Cold Calling Services
Research Surveys
Product Promotion
Product promotion
Up-sell/cross-sell Campaigns
Telemarketing Lead Management

Technical Support Services

We have a trained and experienced team of networking specialists who handle all types of technical support requests and have the skills, expertise and knowledge of IT infrastructure and networking required. Which provide L1 and L2 support to customers in different domains.

Some of the key services include-

Remote IT Support Services
Toll-free Customer Support

Multi-channel Support Services

Our multi-channel support services provide clients with multiple communication tools to answer their complaints and answer their questions.

Our offering include-

Video Chat Support
Email Handling Service
Chat Support
Phone Support Service
Social Media Customer Support

7 Reasons to Choose Us for Your Outbound Call Center Services

Hand Picked Call Center Agents

Customers demand high-quality services, high-quality agents, we follow the hiring process by relying only on good staffing who know whether they have good communication skills, as well as whether they are knowledgeable.

Client Data Security

Keeping the complete confidentiality of all the data that clients share with us, such as personal contact details, bank details, addresses, etc. Our most important job because data security is very important for us.

Cultural Training

we provide cultural and language training to our outbound call center agents to care for clients in a variety of areas and to better understand customer needs and serve them.

Best Training Programs

Our main goal is to have excellent and intensive training programs for all our employees, and to help them care for clients in different languages and solve their questions faster.

Affordable Prices

By providing best-in-class call center services at an extremely affordable rate, we help our clients generate better revenue.

World-class Infrastructure

We have state-of-the-art infrastructure to provide excellent quality support and quickly resolve client issues

Enhanced Customer Satisfaction

Our Company has a good track record of serving in the most effective and efficient way to ensure customer satisfaction.

What services are covered Outbound Call Center Service? ▼

If you sign up and opt for this service we handle your daily outbound calls whether it is for Telemarketing, generating leads, providing information, confirming appointments or anything else. There are many other Outbound Call Center Providers in the market but VSB is most reliable and trustable among all.

What is Call Centre Outsourcing? ▼

Call Center Outsourcing means Outsourcing your incoming or outgoing calls to any other third party provider to ensure quality work at less cost. Virtual Support Business is the right choice for your Call Center Outsourcing needs. For Outbound calls clients provide us daily excel file/google sheets to be covered daily. It does not matter where are your customers based, whther they are in USA, UK, Canada, Australia or Newzealand, we have got all coutry plans to dial in every country.