If I take your Virtual Assistant Service, Would I be assigned a Dedicated VA?

Yes, we provide dedicated Virtual Assistants for Part time and Full time.

What tasks your Virtual Assistants /Agents are trained and experienced in?

Anything that can be done with the help of a computer and internet, we can do it. Some of the basic tasks are Data Entry, Phone Support, Email Support, Admin Tasks, eCommerce Support, Real estate Support, Customer Support. Clients can interview our agents and select the ones they like and train them on their project.

What is an Outbound Call Center?

People take our Outbound Call Service when they want us to reach out cold/hot leads for telemarketing. For an instance a property management compay wants us to reach their tenants for monthly rent chasing.We can do outbound calls on behalf of your company and reach out to your customers.

What is an Inbound Call Center?

Clients take our Inbound Call Service when they want us to handle their incoming calls on behalf of their company. For an instance an eCommerce company wants us to manage their customer support calls and handle their Inbound queries and resolve their customers' issues according to their policy.

What tasks can your eCommerce Customer Service agents do?

We can manage your oveerall eCommerce Store, we can add new products, place/fulfill orders, manage customer support, handle returns/refunds, make shipping labels, handle invoicing, data entry and all other administrative tasks as needed. Our agents are experienced with all ecommerce platforms such as Shopify, Opencart, Magento etc. You can train our agents and they will work the way you wan

How do you manage quality control of your Virtual Assistants Agency?

We have managers, team leaders in place who ensure quality work. Each computer is installed with various apps (Live screen monitoring, Mouse clicks per min) to monitor productivity. We ensure that nobody sits idle.

How would I manage and contact my Virtual Assistant?

You would be given a direct company email and Voip Phone number for the Virtual Assistant (VA) you select. You can contact them in their shift timings.

What Online Administrative tasks can your Virtual Assistants Handle?

Our Online Admin assistants handle tasks such as appointment scheduling, answering phones, maintaining files, manage data (Excel or Google sheets), transfer phone calls, send emails, act as a receptionalist etc.

Virtual Inbound Call Center Outsourcing | Remote IT Support Services

Our Certifications

Inbound Call Center Services for You to Do Business Easily

In today’s competitive world, many companies are providing inbound call center services, and the success of quality and customer service efforts are indirectly linked. Inbound call center service is essential for the increase your revenue and growth of your business. We provide professional Inbound support services, 24/7 phone answering services, Agent assisted IVR support Services, to any business across the World. We combine the advanced technology with the Industry standard customer service and strive to provide the highest level of customer satisfaction. Our expert team at VSB helps boost your revenue with customized inbound call center services worldwide. Helps ensure our company responds efficiently and appropriately to customer queries / sales calls, feedback, surveys, and other activities that will lead to success in customer sales and acquisition strategies. Virtual Support Business Services primarily focus on maximizing business and profits for our customers. We are renowned for our superior experience in Inbound Center Services due to our vast experience in this industry.

We are a leading outsource customer support company, specializing in high level 24*7 customer care support solutions. We can provide inbound call center outsourcing services to global clients in a variety of sectors including ecommerce, travel, real estate, airlines, banking and any other industry where we can help using a computer and a phone. Virtual support business is the best solution center and helps you attain your business objectives and stay ahead of the competition. And with this experience, we handle inbound calls very well and are able to meet customer needs. VSB is an attractive way to ensure high quality delivery of customer service. Virtual support business is a specialist global IT-BPO, in which your organization can deliver the desired results in the form of sales leads and enhanced customers by taking our inbound call center service.

Our virtual inbound call center model allows you to work in a responsive, immediate customer service in a short period. We provide high quality inbound customer support services and virtual call center services to all countries. Our inbound call center service helps you grow your sales and take your business a step further. Our team is able to provide a 24-hour service if required. Industry-based call systems can screen incoming calls and analyze customer requests. Regardless of your function, we are able to solve every problem, and we guarantee that our Inbound Call Center service will be helpful in every issue

Our expertise

Qualification Services
Answering Services
Order Taking Services
Virtual Receptionist Services
Medical Answering Services
Claims Processing
Product Information Requests
Product Recall Management
IVR Services
Phone Support Service
Billing Query Services
Reservation Booking Services
Online customer support services
Consumer Response
Customer Services
Direct Mail /TV Response
Directory Inquiry Services
Email Management Services
Event Scheduling Services
Help Desk Solutions
Inbound Sales
Order Entry Services
Payment collection services
Real-time Inventory Status Services
Technical Support
Website Response

How Inbound Calls Service Work?

Once an inbound call is connected, our representative first tries to resolve the issue during the first interaction. If this is not possible, the representative can follow-up with the customer via email or by phone again. In these cases, our representative continues to work on the case until it’s resolved. Inbound call centers serve as a core component of customer service teams, and while working in call centers, we keep our workforce unique in providing excellent customer service. The Virtual Support Business acts as a vocal communication channel at the global level that allows your company to submit reports to customers about requests or complaints. Our Service Representatives available in our call center to take customer phone calls that need help and try the best possible and effective way to solve problems and issues.

How can we help you?

Our company has a well-equipped, knowledgeable and skilled staff to provide inbound call center services to a range of professionals. We offer inbound call center services to help businesses get up to speed, handling customer issues, and provide a great customer experience. Inbound service is an essential part of business development or sales growth, which includes sales as well as cross selling. Our representatives work to solve various challenges and customers problems by first communicating or via follow-up email or call.

Fortify Your Business Stability With VSB Contact Center Services.?

Inbound call center service is important for business expansion, we provide inbound call center service to customers for their specific needs. Whether you are an e-commerce business or a large service provider, your business can benefit from the convenience of professional, courteous, live-voice operators, we can assist your callers with appointment scheduling and modification, order placement, payment processing, or answering questions about your business – whatever you can think of, our job is to ensure your customers’ satisfaction. Our team has been working in this field for more than 10 years. At Virtual Support Business we continually strive to grow your business, we take care of gaining customer trust, confidence and continued loyalty in this.

Why Choose Our Inbound Call Center Service?

Expert Call Center Professionals

We have qualified and skilled professional employees for contact call centers who have extensive and relevant skills in inbound call handling, answering service calls and ensuring customer satisfaction.

100% Customer Satisfaction

For businesses, nothing could be more valuable than customer satisfaction. We have a 100% guarantee that our customers will be satisfied because our employees carry out their work efficiently.

24/7 Inbound Contact Call Center for Order Taking

Virtual Support service call centers are open 24 hours a day, 7 days a week, 365 days a year. We can manage 100% of your order taking service needs or just provide overflow / after-hours support coverage.

Flexible Platforms

With our order taking services, you have the ability to customize your inbound call center program according to what works best for you. Our agents can enter orders directly into an existing e-commerce website. Your orders arrive in real-time; no files to export, no hassle.

Competent training programs

We provide efficient and relevant training programs to our inbound call center staff with their reliance on call handling and linguistic knowledge.

Transparency

Company policies provide full transparency in operations while we serve our customers.

Extensive experience

We have vast experience with the world-class business support in planning, handling and implementing call center networks.

Helpdesk

We offer high-quality business IT support desks and remote network monitoring services every day and every time. VSB provide support to our customers in a friendly and professional manner. The help desk support provides customers a live support that can offer assistance trouble-shooting, card, resetting passwords and system activation, as well as call patching and call routing. Our agents respond to each call by opening a trouble ticket and extending the call to the appropriate staff or department according to your specific instructions. Our IT help desk services are available 24×7 by phone, email, web chat or through our secure web portal.

Customer service outsourcing

Virtual Support Service (VSB) has the agent talent and management experience to deliver the best outsourcing solution you need. We have a good experience in this field and this will help us increase your average sales orders, increase brand loyalty, improve your service level as well as getting your business up to speed. If you are providing any business service, customer experience is important and we provide excellent service to our clients. Our skilled agents are true brand ambassadors, which serve as a transparent extension of your brand. If you require inbound call center services such as order taking / order processing, help desk, chat support, email handling services or social media monitoring we are here to serve you 24/7/365.