Inbound Call Center

Call Answering Services Are you missing prospects/customers call? Hire one of the best-performing 24 hour answering service.

Outbound Call Center

Information Verification Verifying information and details of your customers, employees or potentials could be a time.

Virtual Assistant

Our Virtual Assistants are skilled and experienced in many different of tasks, but if you are looking for some specific.

Web Enabled Services

Chat Support, Email Support, Order Taking, E-Commerce Virtual Assistance.

About Us- Journey of Our Virtual Assistant Services

For over 15 years, VSB provide virtual assistant service worldwide, we’ve kept the same dedication to quality service area grow every year. In the rapidly evolving landscape of business, providing excellent customer support is essential for building and maintaining strong customer relationships. Virtual support services have emerged as a powerful solution, leveraging technology to enhance customer experience and streamline support processes. This article explores the various aspects of virtual support services, their benefits, and their impact on businesses. In the virtual support business, we have highly effective time-specific virtual assistant plans that will help move your industry forward. Our virtual assistant plans are simple and without long-term commitments to help you not only reduce your costs but also help you work efficiently within your budget. Virtual support has undeniably become a cornerstone of the modern American experience, revolutionizing how individuals and businesses interact with technology. As the digital landscape continues to evolve, the USA finds itself at the forefront of innovation, embracing virtual support to enhance efficiency, accessibility, and overall quality of services across various domains. The challenge lies in navigating the digital frontier responsibly, ensuring that the benefits of virtual support are maximized while mitigating potential risks and challenges.

Our virtual support services are provided in a simple agreement that requires you to sign our terms and conditions. There are no complicated contracts to sign. These plans are also very flexible, allowing you to renew, upgrade, downgrade or cancel whenever you feel like it. Virtual support services enable businesses to provide round-the-clock assistance to customers, irrespective of time zones.Virtual support services can easily adapt to the growing needs of a business, ensuring scalability without compromising quality.

Business support services encompass a wide array of specialized services that cater to the diverse needs of enterprises. These services can include administrative, financial, technological, and operational support, among others. By outsourcing these functions, businesses can concentrate on their core competencies and allocate resources more effectively. To maximize the benefits of business support services, it's crucial to select the right service provider. Consider factors such as experience, reputation, client testimonials, and the provider's ability to customize services to your business needs. Virtual support services refer to the use of digital technologies to provide assistance and resolve customer queries without the need for physical presence. This can include chat support, virtual assistants, email support, remote troubleshooting, and more. These services aim to offer timely and efficient solutions, ultimately improving customer satisfaction. Virtual support services are revolutionizing customer support by harnessing the power of technology. Businesses that embrace these services not only enhance customer satisfaction but also gain a competitive edge in the modern marketplace. As technology continues to evolve, the future of virtual support services holds exciting possibilities for creating even more seamless and personalized customer experiences.

What Our Clients Say About US!

"I have opted for their Virtual Assistant Service amlost 2 years ago. I am very happy with my current VA. Their agents speak English very well."

John Dawson

"I have an ecommerce company and Virtual Support Business is managing my eCommerce Customer Service, I have started with 1 agent and in 2 years I have 5 agents managing my customer support. I would recommend them for your business!"

Grey Henson

"I had outsouced Outbound Call Center Service to VSB and to my surprise they were the finest in their stream. I got the Best Call Center Service from them. EXTREMELY SATISFIED!"

Clay Morgan

"I have a diagnostics company. Virtual Support Business is taking care of my Inbound Call Center needs. They handle all incoming calls for my buusiness. This has helped me to focus on other important stuff and not worry about the patients anymore."

Jessica Bose

"I have taken Administrative assistance from VSB and their agents are so reliable and smart. Management takes feedback about agents every month, which is vital for sommoth functioning."

Barbara Douglas

If I take your Virtual Assistant Service,Would I be assigned a Dedictaed VA? ▼

Yes, we provide dedicated Virtual Assistants for Part time and Full time.

What tasks your Virtual Assistants /Agents are trained and experienced in? ▼

Anything that can be done with the help of a computer and internet, we can do it. Some of the basic tasks are Data Entry, Phone Support, Email Support, Admin Tasks, eCommerce Support, Real estate Support, Customer Support. Clients can interview our agents and select the ones they like and train them on their project.

What is an Outbound Call Center? ▼

People take our Outbound Call Service when they want us to reach out cold/hot leads for telemarketing. For an instance a property management company wants us to reach their tenants for monthly rent chasing. We can do outbound calls on behalf of your company and reach out to your customers.

What is an Inbound Call Center? ▼

Clients take our Inbound Call Service when they want us to handle their incming calls on behalf of their company. For an instance an eCommerce company wants us to manage their customer support calls and handle their Inbound queries and resolve their customers' issues according to their policy.

What tasks can your eCommerce Customer Service agents do? ▼

We can manage your oveerall eCommerce Store, we can add new products, place/fulfill orders, manage customer support, handle returns/refunds, make shipping labels, handle invoicing, data entry and all other administrative tasks as needed. Our agents are experienced with all ecommerce platforms such as Shopify, Opencart, Magento etc. You can train our agents and they will work the way you want.

How do you manage quality control of your Virtual Assistants Agency? ▼

We have managers, team leaders in place who ensure quality work. Each computer is installed with various apps (Live screen monitoring, Mouse clicks per min) to monitor productivity. We ensure that nobody sits idle.

How would I manage and contact my Virtual Assistant? ▼

You would be given a direct company email and Voip Phone number for the Virtual Assistant (VA) you select. You can contact them in their shift timings.

What Online Administrative tasks can your Virtual Assistants Handle? ▼

Our Online Admin assistants handle tasks such as appointment scheduling, answering phones, maintaining files, manage data (Excel or Google sheets), transfer phone calls, send emails, act as a receptionalist etc.