Question 1

If I take your Virtual Assistant Service, Would I be assigned a Dedicated VA?

Accepted Answer

Yes, we provide dedicated Virtual Assistants for Part time and Full time.

Question 2

What tasks your Virtual Assistants /Agents are trained and experienced in?

Accepted Answer

Anything that can be done with the help of a computer and internet, we can do it. Some of the basic tasks are Data Entry, Phone Support, Email Support, Admin Tasks, eCommerce Support, Real estate Support, Customer Support. Clients can interview our agents and select the ones they like and train them on their project.

Question 3

What is an Outbound Call Center?

Accepted Answer

People take our Outbound Call Service when they want us to reach out cold/hot leads for telemarketing. For an instance a property management compay wants us to reach their tenants for monthly rent chasing.We can do outbound calls on behalf of your company and reach out to your customers.

Question 4

What is an Inbound Call Center?

Accepted Answer

Clients take our Inbound Call Service when they want us to handle their incoming calls on behalf of their company. For an instance an eCommerce company wants us to manage their customer support calls and handle their Inbound queries and resolve their customers' issues according to their policy.

Question 5

What tasks can your eCommerce Customer Service agents do?

Accepted Answer

We can manage your oveerall eCommerce Store, we can add new products, place/fulfill orders, manage customer support, handle returns/refunds, make shipping labels, handle invoicing, data entry and all other administrative tasks as needed. Our agents are experienced with all ecommerce platforms such as Shopify, Opencart, Magento etc. You can train our agents and they will work the way you wan

Question 6

How do you manage quality control of your Virtual Assistants Agency?

Accepted Answer

We have managers, team leaders in place who ensure quality work. Each computer is installed with various apps (Live screen monitoring, Mouse clicks per min) to monitor productivity. We ensure that nobody sits idle.

Question 7

How would I manage and contact my Virtual Assistant?

Accepted Answer

You would be given a direct company email and Voip Phone number for the Virtual Assistant (VA) you select. You can contact them in their shift timings.

Question 8

What Online Administrative tasks can your Virtual Assistants Handle?

Accepted Answer

Our Online Admin assistants handle tasks such as appointment scheduling, answering phones, maintaining files, manage data (Excel or Google sheets), transfer phone calls, send emails, act as a receptionalist etc.